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Is it legal what Daltile is doing?
A Dal-tile Service Center representative highly recommend an unlicensed tiller (against their company policy) to us which we hired to install tile in our home based on their recommendation, without knowing the company was not properly licensed as a home improvement contractor in NJ. The company did a horrible tile job and we are taking legal actions against them to have it all ripped out and replaced. When we ran out of tile, we purchased one box of tile on the contractors account from the Dal-tile Service Center. Dal-tile Service centers will not sell to private parties. We submitted a Subpoena Deuces Tecum to Dal-tile to obtain a copy of the Contractor receipt stating the tilling contractors name and confirming the purchase on his account and now the Dal-tile Legal department claims they can not find the contractor receipt proving this purchase. We do have a credit card receipt of the purchase though. Is what Dal-tile is doing here legal? BellZB, you are wrong: The NJ state law requires all companies accepting money for home improvement work to be done in third party private properties to be Registered and licensed with the NJ Department of Consumer Affairs as a Home Improvement Contractor. This requirement applies to all home improvement professions not covered by a professional license (Electricians & Plumbers) such as Tillers, Painters, Floor installers, Roofers, Siding installers, Masons, etc. I suggest that you contact the NJ Department of Consumer Affairs so you can get your facts straight. http://www.state.nj.us/lps/ca/adoption/hictrado2_111.htm 13:45A-16.1A Definitions The following words and terms, when used in this subchapter, shall have the following meanings unless the context indicates otherwise. "Home improvement" means the remodeling, altering, painting, repairing, renovating, restoring, moving, demolishing, or modernizing of residential or noncommercial property or the making of additions thereto,
Public Comments
- Dal-tile is covering themselves because originaly it was against their company policy to recommend an unlicensed tiller. They have not really done anything ilegal although ethicaly they should provide the information and of course not hide the truth. The person who sold the tiles violated the store policy and the store may chose to not get any further involved. Hold on to the receipt especially if it reads the store name and the purchase number and color code of the tile. You may be able to use this as evidence. Try going to the higher management of the store for reimbursement of the tiles. Other than that you can not have the store claim anymore responsiblity since you by passed the stores policy and went with the unlicensed tiller. I wish you much success.
- I'm sorry to inform you,that Tile mechanics in the state of NJ are not required to be licensed,If they are state registered by" name" they are however required to have liability insurance.It is your responsibility to request proof of such. My company reccommends installers out on daily basis and we always reccommend you get more than one estimate ,ask for references,and choose the person you feel the most comfortable with.We never reccommend any ONE individual,and offer a list of 10 or more installers. I think what Dal Tile is doing now to cover themselves is poor business,and even poorer customer service. Of course I recognize thier loyalty is with the contractor who stands to offer then more and repeat business . Good Luck ,and I'll hope for a positive resolution for you. Bellzie...
